Frequently Asked StairSteady Questions

Learn more about StairSteady and Hillz tech Ltd’s total range of services for Canadians.


Q: Does StairSteady replace my existing handrail?

A: It doesn’t have to, but it’s a high-quality handrail and it can replace your existing rail if you like.


Q: Will the StairSteady System obstruct my stairs?

A: Not at all! It folds neatly out of the way when not in use, so other people can use the stairs without being obstructed.


Q: What colour does the StairSteady rail and handle come in?

A: Right now, the StairSteady is made in a neutral cream colour that will fit into any decor.


Q: Does the wall to which the StairSteady will be fixed need to be a stud wall?

A: No, provided the fitting instructions are followed by the installation team, it will work on any wall.


Q: How much weight can the StairSteady hold?

A: The StairSteady can support up to 225 pounds on the handle, directly.


Q: What happens if there are two people in the house that need to use the StairSteady?

A: The StairSteady system has the option of one or two users on a single rail. Once one person has climbed the stairs, the second can still follow.


Q: Where and how can I get StairSteady installed in my home?

A: You can contact us at Stairsteady to have it installed in your home.


Q. Can I download the StairSteady manual from your site?

A. Yes! Simply visit our Resources page to download more information regarding StairSteady.


Q. Can you tell me more about tax credits?

Learn more about tax credits associated with StairSteady via the Resources page.


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